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How we safeguard your account and data

Your account security and privacy are built into every part of bandit188. We encrypt your deposits via DANA, OVO, GoPay and QRIS, verify all withdrawals before they leave…

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bandit188 How we safeguard your account and data
REACH US DIRECTLY

Legal and privacy support channels

Team online

Live Chat

Open your account and use the live chat widget in the bottom right of the lobby. Our team responds during support hours to answer questions about data access, account closure or policy details.

Email Support

Send requests to our support mailbox. Include your account email and the specific question. We reply within 24 hours with details about withdrawals, data requests, or policy interpretation.

Account Settings

Log in to your account, open Settings, and scroll to Privacy & Legal. You can review your stored data, request a copy, or change communication preferences directly from this section.

SECURITY AND RETENTION

How we protect data, keep records and verify identity

Encryption in Transit

Every deposit, withdrawal and login runs through TLS 1.2 encryption. Your DANA, OVO, GoPay or QRIS transaction details are never stored in plain text on our servers.

Identity Verification

We ask for your legal name, date of birth and a valid ID when you open your account. This step prevents fraud, confirms you meet the eligibility requirements where local law permits, and protects your balance.

Cookie and Session Policy

We use session cookies to keep you logged in on your device. Analytics cookies help us spot technical issues. You can disable non-essential cookies in your browser; essential ones are required to access the lobby.

Data Retention

We keep your account data as long as your account is active. After you request deletion, we remove personal details within 30 days, except where law requires us to keep records for disputes or fraud investigation.

Third-Party Sharing

We share payment data only with DANA, OVO, GoPay and QRIS processors to complete your transaction. We do not sell email addresses, phone numbers or play history to marketers or data brokers.

Rights and Requests

You can request a copy of your data, ask for corrections, or request deletion by emailing support with your account name. We respond within seven days and help you exercise these rights where local law allows.

Your rights and our privacy practices

Once you request account closure, we deactivate your login within 24 hours. Personal data is removed within 30 days unless we are required by law to keep records for dispute resolution or fraud investigation. You can request confirmation of deletion by contacting support.

Yes. Log in, open Account Settings, then Privacy & Legal. You can view your legal name, email, phone, identity document details, transaction history and device list. To download a full copy in machine-readable format, email support with your account name and we'll send it within seven days.

We keep transaction records for seven years to comply with local financial regulations and anti-fraud rules. Your name, account email and payment method stay encrypted the entire time. You can view your transaction history anytime in the Wallet section of your account.

Yes. Every withdrawal request is checked against your identity, account balance and payment method on file within 24 hours. We verify the receiving DANA, OVO, GoPay or QRIS account matches your registration details. Only after verification passes do we process the transfer.

We use session cookies to keep you logged in and analytics cookies to spot bugs and improve the lobby. Session cookies are required to play. You can disable analytics cookies in your browser settings without losing access to your account, though some features may work slower.

No. We share only the minimum data needed with DANA, OVO, GoPay and QRIS to process your deposit or withdrawal. We do not sell, rent or trade your contact details, play history or device information to any third party, including marketers or data brokers.

Open Account Settings, select Privacy & Legal, then tap Edit Details. You can update your phone number or email immediately. For changes to legal name or identity details, email support with your account name and a reason. We review and respond within two business days.

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